Originally Posted by
CaliforniaMan
Yes. In this sentence Elgibility = Office = Department
It is not rare for large public offices (Social Security Administration, Medicaid, Medicare, etc) or insurance companies to have an Eligibility department. These departments are in charge of deciding who is eligible or who qualifies for a benefit.
While I am translating the words, I am also paying attention to the meaning in order to make the sentence more natural sounding for a Spanish speaking person.
Re: "Enviaré el formulario a Elgibility para que los pagos continúen"
This is just my opinion but I don't like to mix the languages in writing. It just does not look right. I may even say it does not look professional.